Looking for a fulfilling career in customer service? We are seeking a dedicated and passionate individual to join our team as a Customer Service Representative in Hongkong.

TASKS & RESPONSIBILITIES

• handle daily transactions of customers, including processing orders, claims, delivery queries
• ensure customer queries are answered and resolved in a timely manner
• liaise and communicate with various departments internally to resolve customer’s enquiries
• close teamwork and support with colleagues in the APAC region
• support sales events and marketing promotions

REQUIRED PROFILE & QUALIFICATIONS

• min. 3 years of sales support experience
• excellent command of written and spoken Cantonese, English & Mandarin
• proficient in MS Office, incl. Excel, Word & PowerPoint
• daily use of SAP system
• ability to work independently
• positive attidure with the willingness to learn and adapt
• strong presentation skills

OUR CULTURE & BENEFITS

• 5 days’ work week
• 18 days’ annual leave
• medical insurance benefits
• immediate availability is preferred