The E-Commerce Customer Support Assistant (m/f/x) is responsible for the communication with all MYKITA E-Shop visitors & customers worldwide. The person oversees all customer touchpoints (email, phone, chatbox, etc.) to create an excellent brand and service experience. In their function, the E-Commerce Customer Support Assistant aims to provide a First-Class customer experience, and eventually generate sales, but also to decrease returns and abandonment rate.
TASKS & RESPONSIBILITIES
- Manage all consumer touchpoints / channels of the MYKITA E-Shop
- Ensure a professional, friendly and timely customer support to all MYKITA E-Shop customers
- Supervise develop processes to handle sales and customer requests in the most efficient way
- Manage specific requests with the appropriate internal departments
- Create repeat business and active sales
- Consult and support customers in the buying process
- Provide after-sale communication and service (satisfaction check)
- Work in close collaboration with the webshop team on different tasks and projects
REQUIRED PROFILE & QUALIFICATIONS
- Experience in a service-driven environment
- Strong communication and people skills
- Fluent in English and good knowledge in German, additional languages are a plus
- Positive and solution-oriented mindset
- Well-organized, structured, and faithful
- Optical education / background advantageous
- MS office skills
- Experience with ERP–systems
OUR OFFER
- International work environment
- Headquarters in the heart of Berlin-Kreuzberg
- Friendly and open-minded team
- Flexible working hours
- Access to the in-house gym
CONTACT
Ulrike Hornig, MYKITA Holding GmbH, Ritterstr. 9, 10969 Berlin, jobs@mykita.com