• As part of the Export & Fashion Team, you are the first point of contact for our distributor partners and fashion clients regarding After Sales inquiries.
• You maintain regular contact with our export and fashion customers – mostly in English – ensuring smooth collaboration.
• You manage customer orders, back orders, invoices, claims and credit items, keeping everything on track.
• You carefully document all inquiries and relevant information in our ticket system to ensure nothing gets lost.
• When things don’t go as planned, you get to the root of the issue and find pragmatic solutions.
• You collaborate closely with Sales Managers and Sales Representatives to coordinate activities in their respective markets.
• You work hand in hand with our Logistics team, ensuring all shipping documents are prepared and deliveries run seamlessly.
• You coordinate with our Accounting team to clarify any questions regarding invoices or outstanding payments.
• You stay connected with Production and other service-related teams to provide accurate delivery timelines and keep all stakeholders informed.
• As part of the team, you actively contribute to optimizing internal processes and continuously improving our service.
• In challenging situations, you stay calm and strike the right tone.

REQUIRED ROFILE & QUALIFICATIONS

• Language skills: You speak fluent German and English and communicate confidently and professionally in both. Additional languages are a plus but not required.
• Experience: You have worked in export or customer support before and have the necessary expertise.
• Communication: You enjoy interacting with customers and collaborating closely with other teams.
• Work style: You work independently, take responsibility, and have a strong customer-oriented mindset.
• Technical skills: You are proficient in MS Office and have experience with ticketing systems and SAP.

OUR CULTURE & BENEFITS

• The MYKITA HAUS is located in Berlin-Kreuzberg and offers an inviting work environment, including access to yoga classes.
• Community is key: Join us for Monday muesli breakfasts, a monthly team lunch, regular after-work events, and company celebrations to connect across departments.
• Got a green thumb? Grow your own herbs and vegetables in our backyard garden.
• Our flexible working hours and models help you balance your professional and personal life.
• If your core team agrees, dogs are warmly welcome in our workspace.
• As an employee, you’ll also enjoy attractive discounts on our products.
• In addition to 28 days of paid vacation, Christmas Eve and New Year's Eve are completely off.