COVID-19 UPDATE
Our practical support and information page
We hope you are well and staying safe. The health and well-being of our global community is currently our top priority, and we are closely monitoring international developments to make sure MYKITA is operating in line with the latest health directives to ensure the welfare of our employees, customers and partners alike. We will keep you informed of any changes via our digital channels as the circumstances evolve.
As an independent manufacturer with a holistic business model, we are fortunate to have the right conditions to secure our processes: Our production and logistics are operating under the necessary precautions. The online shop is open and the service team is still available and committed to support in any way we can. MYKITA Shops in selected regions have also reopened.
If anything, the current situation has shown us – for better or worse – how closely connected we all are.
For now, we urge you to take care of yourself and each other!
Your MYKITA Team
E-COMMERCE
CAN I STILL SHOP ONLINE?
Yes, we welcome you to shop safely on mykita.com. The online shop is open 24/7 with the full SUN collection available for order and front-door delivery. Taking all the necessary precautions, we are continuing to ship frames from our Modern Manufactory in Berlin.
ARE DELIVERY TIMES AFFECTED?
There might be some delays to deliveries, but we’ll keep you updated on your order via email.
What precautions apply when packing and shipping my order?
We ensure our team adheres to hygiene and safety precautions as advised by local government and health authorities. The MYKITA HAUS is sanitized frequently and thoroughly, and our packaging staff have direct access to hand sanitizers, as well as the relevant personal protective equipment to ensure our and your safety.
RETAIL
Which MYKITA Shops have opened?
MYKITA Shops in Berlin and Taipei are open with partly adjusted services. The MYKITA Shop Zurich is able to provide emergency care. Visit our shop page for an up-to-date overview of our currently available shops and opening hours.
What precautions apply at the currently open MYKITA Shops?
We ensure that our MYKITA Shop teams adhere to the most up-to-date hygiene precautions recommended by local government and health authorities. When visiting a MYKITA Shop please follow our safety measures to protect your health and others. You can download our detailed safety guideline here.
How am I protected when visiting a MYKITA Shop?
The safety and wellbeing of our customers and our employees is our top priority. Our shop teams are well instructed on how to safely navigate customer service and care under the current circumstances. Sanitizer and face masks are freely available in all of our stores for you to use. We regularly sanitize all surfaces and glasses that have been tried on after each customer visit. For the moment, we are only accepting card payment. For eye exams face masks are provided for you and the resident optometrist. You can download our detailed safety guideline here.
Do I have to wear a mask if I want to visit a MYKITA Shop?
We kindly ask all our customers to wear a protective mask while shopping with us. Our shop teams are happy to provide you with a free mask when you enter the store.
What are the current opening hours?
Revised opening hours apply at the MYKITA Shops that are currently open. Please check the up-to-date opening hours in our shop overview for your local MYKITA Shop here.
CAN I STILL SCHEDULE AN EYE EXAM?
Yes, we are offering eye exams at the MYKITA Shop Berlin-West and Taipei. Other shops are offering an emergency service, and can work with your existing prescription values and update it at a later stage, free of charge. A number of MYKITA Shops are still excluded from offering eye exams or frame adjustments to ensure the health and safety of staff and customers by minimising close contact. Please refer to the dedicated shop page for latest information on individual locations and to contact your local MYKITA Shop team.
Who will be present during an eye exam?
The eye exam is a private appointment – only you and your optician will be in the examination room at the same time.
Can I bring an extra person with me to the eye exam?
We recommend that you attend the appointment by yourself. An exception can be made for one accompanying person who must of course follow the same precautions.
Can I cancel an eye exam if I don’t feel well?
If you have any doubt about your health, we ask you to kindly cancel your appointment. Please reschedule once you are feeling well – we look forward to welcoming you.
I ORDERED PRESCRIPTION LENSES BEFORE THE SHOP CLOSED: WHEN CAN I EXPECT MY FRAME TO BE READY?
Most MYKITA Shops are finalizing prescription orders and can offer shipment for frames and service parts. Please contact your local MYKITA shop to make arrangements.