Customer Service E-Commerce (m/f/x)

You are responsible for the communication with all MYKITA E-Shop visitors & customers worldwide. To create an excellent brand and service experience you oversee all customer touchpoints (email, phone, chatbox, etc.) and you coordinate all customer requests.

Tasks & Responsibilities

  • Manage all consumer touchpoints / channels of the MYKITA E-Shop
  • Ensure a professional, friendly and timely customer support to all MYKITA E-Shop customers
  • Supervise develop processes to handle customer requests in the most efficient way
  • Manage specific requests with the appropriate internal departments
  • Create repeat business and active sales
  • Consult and support customers in the buying process
  • Provide after-sale communication and service (satisfaction check)
  • Work in close collaboration with the webshop team on different tasks and projects
  • Process returns and issue credit notes

REQUIRED PROFILE & Qualifications

  • Business training or comparable degree
  • Experience in a service-driven environment
  • Strong communication and people skills
  • Fluent in English and good knowledge in German, additional languages are a plus
  • Positive and solution-oriented mindset
  • Optical education / background advantageous
  • MS office skills
  • Experience with ERP–systems (SAP advantageous)


  • International work environment
  • Headquarters in the heart of Berlin-Kreuzberg
  • Friendly and open-minded team
  • Flexible working hours
  • Access to the in-house gym


Ulrike Hornig, MYKITA Holding GmbH, Ritterstr. 9, 10969 Berlin,