E-Commerce Customer Support Assistant...

E-Commerce Customer Support Assistant (m/f/x)

The E-Commerce Customer Support Assistant (m/f/x) is responsible for the communication with all MYKITA E-Shop visitors & customers worldwide. The person oversees all customer touchpoints (email, phone, chatbox, etc.) to create an excellent brand and service experience. In their function, the E-Commerce Customer Support Assistant aims to provide a First-Class customer experience, and eventually generate sales, but also to decrease returns and abandonment rate.

Tasks & Responsibilities

  • Manage all consumer touchpoints / channels of the MYKITA E-Shop
  • Ensure a professional, friendly and timely customer support to all MYKITA E-Shop customers
  • Supervise develop processes to handle sales and customer requests in the most efficient way
  • Manage specific requests with the appropriate internal departments
  • Create repeat business and active sales
  • Consult and support customers in the buying process
  • Provide after-sale communication and service (satisfaction check)
  • Work in close collaboration with the webshop team on different tasks and projects

REQUIRED PROFILE & Qualifications

  • Experience in a service-driven environment
  • Strong communication and people skills
  • Fluent in English and good knowledge in German, additional languages are a plus
  • Positive and solution-oriented mindset
  • Well-organized, structured, and faithful
  • Optical education / background advantageous
  • MS office skills
  • Experience with ERP–systems


  • International work environment
  • Headquarters in the heart of Berlin-Kreuzberg
  • Friendly and open-minded team
  • Flexible working hours
  • Access to the in-house gym


Ulrike Hornig, MYKITA Holding GmbH, Ritterstr. 9, 10969 Berlin, jobs@mykita.com