To set up an account, click on the My account icon in the top right corner and either sign in or create a new account. You can also create a new customer account when placing an order.

Ensure your email and password are correct. If not, click "Forgot your password?" for a reset link. Check your inbox or junk folder for the reset link. For further assistance email us at webshop@mykita.com

Contact us at webshop@mykita.com to delete your account.

Click the unsubscribe link at the bottom of any newsletter or email webshop@mykita.com

Click on the country/currency initials in the top right corner. If available, the shopping bag icon will show next to your country.

If you need to amend your order in any way, please contact webshop@mykita.com as soon as you can.

We will endeavour to accommodate any changes where possible and if received before we ship your order.

Please allow up to 24 hours for the confirmation email to arrive. Check your spam or junk folder just in case.

If you still haven't received it, contact us at webshop@mykita.com with your details, and we'll assist you further.

Should there be a problem with your order for any reason, simply contact us at webshop@mykita.com – your feedback is valuable to us, and we appreciate the opportunity to resolve any issues promptly.

We provide many different secure payment methods in our webshop (some of which are country-specific). You may pay with American Express, VISA and MasterCard, as well as Paypal wherever you are.

In Germany, you can also pay with Giropay or Sofortüberweisung, in Austria via EPS, in The Netherlands with iDeal, and with Dankort in Denmark.

We currently only ship to Europe and USA and Canada. For orders outside of these regions, we recommend locating a recommended MYKITA shop or retailer – find your nearest location using our Shop Finder.

For customers enquiring about pricing in VAT exemption countries, please note that the prices quoted on our website apply worldwide. We are unable to modify this for specific countries.

We ship to your destination with all import taxes and duties included in the final purchase price.

For orders in the US, state sales taxes will be calculated based on your shipping address and will be detailed on the Order Summary page before payment.

Once your product has been packed and leaves the MYKITA HAUS, you'll receive a shipment confirmation email with your order details, including the tracking number and shipment status. For any inquiries about your order, reach out to us at webshop@mykita.com.

Depending on your location, the standard shipping time may take:

Germany: 1–3 business days
European Union: 2–5 business days
USA and Canada: 2–4 business days
United Kingdom: 5–7 business days

Unfortunately, we do not offer the option to ship orders directly to a MYKITA Shop. If you have any further questions or need assistance, please don't hesitate to contact us at webshop@mykita.com

In the event that you are not satisfied with your online purchase, you are welcome to request a full refund or exchange on any sunglasses or optical frames within 14 days of delivery.

Please note the following conditions:

The item must be unworn and in its original, undamaged condition.
The item must not be personalised or made to a customer’s specification.
All items must be returned, including the glasses, the case and the cleaning cloth.
The return request must be accompanied by a valid invoice number.
This policy applies only to items purchased from mykita.com

Online orders cannot be returned or accepted at MYKITA Shops or opticians. For further information or questions, please contact us at webshop@mykita.com

Please complete the return sheet and use the free returns label enclosed with your order to send your MYKITA frames back.

If you have not received a return label in your order, contact us at webshop@mykita.com and we will provide one.

Important note for our customers from USA, United Kingdom and Switzerland: please make sure to secure the three original copies of the commercial invoice to the outside of the box using your returns envelope (for customs purposes).

Online orders cannot be returned or accepted at MYKITA shops or opticians. For further information or questions please contact us at webshop@mykita.com

As soon as your return shipment has been checked at MYKITA HAUS, we will refund your payment using the same method you selected for your purchase.

It might take up to two weeks after receipt of your returned order(s) to complete your return.

You will receive an email notification as soon as your refund has been processed.

Currently, we do not offer online exchanges, but if you wish to try another MYKITA frame you are able to return your unwanted item to us for a full refund and place a new order.

Email us at webshop@mykita.com with your original order number and information. We'll be happy to provide you with a free returns label.

All our collections are designed and handmade from the highest quality materials at the MYKITA HAUS in Berlin. We are proud of our independent owned-and-operated production with a fully integrated supply network, which is a genuine rarity in the eyewear business.

Frames are handcrafted at the MYKITA HAUS in Berlin with some material processes taking place at our other manufacturing facilities within the E.U. All frames go through around 15 major quality checks throughout the manufacturing process to ensure material, function and aesthetics satisfy our quality standards.

• METAL: Our stainless steel frames, a hallmark design since 2003, are celebrated for their durability and resistance to corrosion. The metal prescription frames and metal sunglasses found in our NO1, DECADES, LITE, LESSRIM, and STUDIO collections are made of 90% recycled content and 10% raw material, guaranteeing medical-grade quality. We partner with Alleima, a Swedish company with a century of expertise in scrap-based and recycled steel, to source our spring steel exclusively. To complete the cycle, we return excess stainless steel to Alleima's recycling plant, powered by fossil-free electricity.
• ACETATE: MYKITA proudly leads the eyewear industry by transitioning our acetate supply used within our acetate prescription frames and acetate sunglasses entirely to Eastman Acetate Renew, a mostly bio-based material made from sustainable wood pulp and recycled waste plastics. Acetate Renew mirrors the aesthetics and feel of traditional acetate without compromising on quality. Compared to conventional manufacturing methods, they exhibit a significantly lower carbon footprint with a 43% cellulose and 27% recycled content and BPA-free composition, making them more environmentally friendly.
• MYLON®: Our proprietary MYLON® is an award-winning material innovation made from fine polyamide powder using a 3D printing technology called selective laser sintering (SLS). Light, sturdy, and adaptable, our MYLON® prescription frames and MYLON® sunglasses are 30% lighter than acetate and showcase the freedom of design and durability that this material offers. MYKITA pioneered the use of additive manufacturing for eyewear production, especially working to refine the surface treatment to create a premium high-tech product with a distinct visual and tactile appeal.

We use premium ZEISS optical lenses at MYKITA shops and selected retailers.

Online optical frames include demo lenses so you can try them before fitting your prescription at a MYKITA Shop or recommended retailer. Locate your nearest location with our Shop Finder.

Our sunglasses all have UV-blocking lenses meeting international safety standards, with three to five coatings for durability and clarity.

Check the sticker or leaflet included with your frames for lens category and suitability for activities like driving. If polarized, they may affect LCD visibility.

Discover MYKITA's advanced polarizing lens technology, POLARIZED PRO. Expertly crafted in Japan, these lenses provide exceptional optical clarity, vivid colour contrast, and top-tier eye protection with a nine-layer design. Tajima Urethane™ offers a lightweight, impact-resistant alternative to mineral glass and polycarbonate, blending glass-like clarity with durability. The ultra-fine polarizing film filters out harmful light for brighter, clearer vision.

Explore our frames at a MYKITA Shop or retailer near you, or order online to try at home and return any frames to us free of charge if they're not right for you.

If your MYKITA frame doesn't feel quite right, we recommend visiting a MYKITA Shop or selected retailer for a fitting assessment and to make any necessary adjustments. This ensures your glasses fulfill their technical function and provide optimal comfort.

Depending on your nearest MYKITA Shop, you can visit us for the following services:

Eye exams
Frame repair and servicing
Personal style consultation
Lens customization
Prescription lenses (ZEISS)
Prescription sun lenses
Lens express service
Blue light lens coating (ZEISS)
Free eyewear maintenance with MYCARE

To locate your nearest MYKITA Shop or stockist, please use our Shop Finder.

All our frames come with a microfibre cleaning cloth for removing surface marks, as well as a hard eyewear case for safely storing your glasses when they are not being worn.

There are a few important things to keep in mind in order to ensure the longevity of your MYKITA eyewear and keep them in great condition:

Protect the frame and lenses from extreme temperatures and direct sunlight to prevent distortion and degradation.

Safely store your glasses in an eyewear case in a cool place, e.g. avoid leaving them in the car or near heat sources.

Avoid exposing your eyewear to moisture, especially sea water. This is particularly important to prevent damage to the hand-lacquered surface on your stainless steel frames.

Always rinse off sea water or chemicals promptly, using warm water, or preferably Zeiss Cleaning Solution if available.

Use a microfiber cloth to wipe down and dry your frames completely.

Use the provided cleaning cloth or a gentle, grease-removing lens cleaning cloth to wipe the stainless steel frames regularly. Avoid using concentrated detergents or cleaning under running water.

Over time, deposits may accumulate in small grooves that are difficult to remove with the cloth – visit your MYKITA shop or recommended retailer for a professional deep cleaning and frame adjustments when needed.

Please note that only opticians with the proper tools should ever handle your MYKITA stainless steel frames for adjustments. Find your nearest MYKITA Shop or retailer with our Shop Finder.

Use a cleaning cloth to wipe your acetate frames regularly. The acetate surface may lose some of its shine over time and can be professionally polished to restore the high-gloss finish. Please contact your nearest MYKITA Shop or selected retailer.

Avoid exposing acetate frames to temperatures above 40°C (104°F) or direct sunlight.

For daily cleaning, use the MYKITA cleaning cloth provided or a gentle microfibre cloth.
Warm water should remove most light stains or dirt. For stronger stains or makeup caught in the pores, use a fine brush with warm water and mild soap.

For persistent stains, an ultrasonic bath can be used if necessary. Avoid using solvents or alcohol-based cleaning agents as they can damage the MYLON® surface, silicone parts, and lenses.

Regular cleaning is essential to keep your MYKITA frames looking their best.

Each material has a slightly different cleaning method to achieve the safest and best results.

We recommend only rinsing with warm water if necessary, or preferably Zeiss Cleaning Solution if available.

Never use highly concentrated solvents to clean the frame, as this could corrode and damage the surface, the silicone and plastic parts, and the lenses.

All our frames come with a microfibre cleaning cloth for removing surface marks, as well as a hard eyewear case for safely storing your glasses when they are not being worn.

To keep your MYKITA lenses in the best condition, refrain from placing your frames with the lenses facing down on any surface. Lenses are sensitive to chemicals, so avoid cleaning them with soap or other detergents. Instead, we use only a specialist lens spray, such as our Zeiss Cleaning solution for MYKITA and gently wipe the lens with a microfibre cloth.

Take advantage of our complimentary MYCARE service, available at MYKITA Shops worldwide. This service ensures your MYKITA frame maintains its intended look, fit, and functionality.

Our in store aftercare service includes personalised frame readjustment for optimal comfort and vision, deep cleaning using an ultrasound bath to remove residues and stains, and frame refurbishment, which may involve replacing functional parts as needed.

As an additional option, we offer an acetate polishing treatment to restore shine to dulled frames.

Our mission at MYKITA is creating responsible design and top-quality eyewear.

You can schedule your eye test appointment in selected MYKITA Shops on our website. Just follow the link and pick a store of your choice that is offering eye tests to book an appointment.

During your eye test at selected MYKITA Shops our professional opticians will conduct a full eye examination. If needed, we will also perform a precise lens check to provide the best lenses for your lifestyle.

We will gather a detailed history and symptoms to discuss your visual needs and expectations. This will help inform the main test, which includes a comprehensive assessment of your eye health and vision.

Custom or prescription lens orders cannot be fulfilled online. Online optical frames include demo lenses so you can try them before fitting your prescription at a MYKITA Shop or one of our recommended retailers. Locate your nearest location with our Shop Finder.

MYKITA is not liable for any frame damage during unauthorised optician lens fittings or adjustments, and it may void your product warranty.

For custom prescription lenses for your MYKITA frames, visit one of our MYKITA Shops or recommended retailers. Locate the nearest site worldwide using our Shop Finder.

If your frame isn't suitable for your prescription, your optician will provide guidance. Online frame purchases can be returned in original, unused condition for a full refund. See our returns policy for more information.

The cost of your prescription lenses varies depending on your own prescription and the type of lens materials you wish to use. We advise you to speak directly to your optician for an accurate cost of your prescription lenses.

MYKITA only recommends the optical lens service at MYKITA Shops or selected opticians or retailers - find your nearest location using our Shop Finder.

We recommend contacting your insurance provider directly to enquire about your level of coverage for prescription lens purchases.

MYKITA is able to provide all necessary documentation for insurance reimbursement if applicable by your insurance coverage.

You are welcome to use an existing prescription for new lenses, but we recommend an eye exam every two years to ensure your prescription meets your current needs.

We're here to help you find the perfect frame for your lifestyle. Visit our MYKITA Shops for personalised consultations or check out our online guide for expert advice on selecting the right frame for you.

Yes, we want you to have lasting enjoyment of your frame. If the frame was purchased online, please contact us via webshop@mykita.com so we can assist you further.

Include images showing the damage to the frame in question so we can better assist you.

Alternatively, find your nearest MYKITA Shop or retailer and we will do our best to help you in store.

Please get in touch with your local MYKITA Shop or retailer using our Shop Finder if you require spare parts such as silicone temple tips or nose pads for your MYKITA frames.

Contact us at webshop@mykita.com with your details if you are not near a MYKITA Shop or retailer with your frame model name so we can assist you further.

All eyewear distributed by MYKITA comes with a 2 year warranty for manufacturing or material defects. To make a claim on your MYKITA product purchased from mykita.com please contact webshop@mykita.com with your proof of purchase, pictures of the damage on your item, as well as a description of the damage.

For products bought from a MYKITA Shop or an authorised MYKITA retailer, please reach out to the corresponding point of sale.

Our two year warranty does not cover damage caused by improper use or normal wear and tear.

MYKITA only recommends the optical lens service at MYKITA Shops or selected opticians or retailers to ensure your warranty is not voided, find one near you.

For any webshop enquiries (order, delivery, return, product availability, repair, claims) please contact us at webshop@mykita.com and if applicable, include your order number.

For all other matters, please call us on +49 (0)30 204566333 (09.00 – 17.00 CET Monday to Friday) or write us an email at customerservice@mykita.com